Frequently asked questions
Ordering and Products
Q: How can I place an order on Micknives.com?
A: Placing an order is easy! Simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete the purchase.
Q: Can I modify or cancel my order after it's been placed?
A: Unfortunately, once an order is placed, we are unable to modify or cancel it. Please double-check your order before confirming the purchase.
Q: Are your prices in USD?
A: Yes, all prices on Micknives.com are in Your local Currency.
Shipping
Q: Do you ship internationally?
A: Yes, we offer free worldwide shipping on all orders.
Q: How long does it take to process and ship orders?
A: We strive to process and ship orders within 1-2 business days. Please allow an additional 7-10 business days for delivery.
Q: Can I track my order?
A: Yes, tracking information will be provided once your order is dispatched. You'll receive an email with details on how to track your shipment.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you're not satisfied with your purchase, you can initiate a return within 30 days of the purchase date. Please refer to our Return and Refund Policy for detailed instructions.
Q: How do I return an item?
A: To initiate a return, please contact our customer support team with your order number and reason for return. Our team will guide you through the process.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer the convenience of Shop Pay, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes, your payment information is encrypted and processed securely through Shopify, our trusted e-commerce platform.
Contact Us
Q: How can I contact your customer support team?
A: You can contact our customer support team via email or through the contact form on our website. We're here to assist you with any questions or concerns.